Quri

WhatsApp

Last updated 2026-06-14

What this unlocks

Connect WhatsApp as a source and Quri reads your WhatsApp Business signals — conversation volume, messaging cost, and your product catalog — so it can fold the chat side of your funnel into its answers and alerts.

Connect it in Quri

  1. Reading WhatsApp as a source is configured by the Quri team — there is no WhatsApp tile at /app/connect yet, and the exact onboarding is being finalised.
  2. Set up the WhatsApp Business Cloud API in Meta and gather your business account ID, catalog ID, and a system-user access token (see the provider steps below).
  3. Share those values with Quri and ask us to enable WhatsApp reading for your account.
  4. This guide covers Quri *reading* WhatsApp. To have Quri *send* alerts over WhatsApp, see the alerts setup — that is the delivery-channel side and is configured separately.

Get your credentials

  1. Open Meta for Developers and create (or open) the app that holds your WhatsApp Business account.
  2. In the left menu choose WhatsApp, then API Setup, and note the phone number ID and the WhatsApp Business Account (WABA) ID.
  3. Link your product catalog to the WABA in Meta Commerce Manager and copy its catalog ID.
  4. Create a System User in Meta Business Suite and generate a system-user access token granted whatsapp_business_messaging and whatsapp_business_management — set it to never expire so it does not lapse every 60 days.
  5. Get message templates approved in Meta before relying on them; Meta reviews each template.
  6. Send Quri the business account ID, catalog ID, and system-user token.

Access Quri reads with

  • Read-only access via the system-user token — Quri reads conversation analytics and your product catalog and never sends messages from this connection.
  • The token needs whatsapp_business_management (read the account/catalog) and whatsapp_business_messaging; grant nothing broader on the system user.

Troubleshooting

Quri cannot read my WhatsApp data and mentions the phone number ID.
The phone number ID is Meta’s internal identifier for the number, not the number itself. Copy it from WhatsApp → API Setup in the Meta app dashboard rather than typing the dialling number, and re-send it to Quri.
A message template is not working.
Templates must be approved by Meta before they can be used, and an edited template returns to review. Check the template’s status in Meta Business Suite; Quri can only use templates Meta has approved.
Is connecting WhatsApp here the same as getting Quri alerts on WhatsApp?
No. This guide is about Quri reading WhatsApp Business as a data source. Sending Quri’s alerts to a WhatsApp number is the delivery-channel side, set up in your alert preferences — they are configured independently.

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