Session-recording playback
Last updated 2026-06-14
Definition
Session-recording playback lets you jump straight from a journey step into the video of what that person did. Saw a user stall at checkout on their timeline? Open the matching recording and watch the exact session — the clicks, the hesitation, the dead end. You move from a number to the real behaviour behind it.
How to do this in Quri
- Connect a recording source like Clarity or PostHog to Atlas.
- Open a person in /app/atlas/users and read their timeline.
- Find a step with a linked recording and open the deep link.
- Watch the matching session to see exactly what the user did at that step.
Frequently asked
- Which session does the deep link open?
- The recording that matches the step you clicked — same person, same session — so you watch the moment in question, not a random replay you would have to hunt for.
- What if a journey step has no recording?
- Then there is nothing to play. Recordings only exist where your recording tool captured them, and some events — server-side or pre-tag — never had a session to record.